Refund & Returns Policy

At Simmy Collections, we take care to process and pack every order securely so that your purchase reaches you safely and in excellent condition.

We use reliable courier services for our domestic and international orders. Please provide a complete and accurate physical delivery address when placing your order, preferably an address where someone is available to receive the parcel during weekdays.

Once your order has been dispatched, tracking information will be provided where available so you can follow the progress of your delivery.

Please note that all orders are subject to product availability.

Shipping Rates & Delivery Times

Our delivery rates and estimated delivery times are as follows:

*Delivery time is measured from the date your order is dispatched and you receive your tracking information.

Please note that delivery times are estimates and may vary depending on the destination, courier service, public holidays, weather conditions, customs clearance and other circumstances outside our control.

Returns Policy for Purchases Made Online

Can I return my online order?

• Online orders can be returned if you contact us as soon as you receive the parcel and the product is faulty, damaged or not as described.
• Online orders cannot be returned, exchanged or refunded simply because the customer has changed their mind and no longer wants the product.
• If the customer selects the wrong size or colour, the customer will be responsible for the courier cost to return the item and any courier cost associated with sending the exchanged item.
• Any approved return must be in its original condition and should be unworn, unused and unwashed, with original tags and packaging where applicable.

What if I receive a faulty, damaged or incorrect item?

If your item arrives faulty, damaged, incorrect or significantly different from its description, please contact us as soon as possible after receiving your order.

Please provide your order number and clear photographs of the item and the issue so that we can assess the problem and assist you.

Where the product is confirmed to be faulty, damaged or not as described, we will provide an appropriate remedy in accordance with applicable New Zealand consumer law.

How do I return my online order?

Please contact Simmy Collections before sending any item back.

Once your return has been approved, we will provide you with the appropriate return instructions and return address.

Please do not courier any item back without contacting us first.

Will my refund include courier charges?

• Unfortunately, we cannot refund courier charges for returns due to a change of mind, incorrect size or incorrect colour.
• If the product is confirmed to be faulty, damaged or not as described, applicable courier charges will be considered as part of the remedy in accordance with New Zealand consumer law.
• If the customer chooses the wrong size or colour, the customer will be responsible for the courier cost to return the order and the courier cost for the exchange.

How will my refund be processed?

Where a refund is approved, the refund will generally be made to the original payment method used to place the order.

Please allow reasonable processing time for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange an item because you have selected the wrong size or colour, please contact us before returning the item.

Exchanges are subject to availability of the requested size, colour or product.

The customer will be responsible for the courier costs associated with returning the original item and sending the replacement item.

Important Information

Some Simmy Collections garments may feature delicate fabrics, embroidery, embellishments, sequins, beads or handcrafted details. Minor variations in colour, print or detailing may occur and are not necessarily considered a fault.

Please follow the care instructions provided with your garment to maintain its quality.

Consumer Rights

Nothing in this Refund & Returns Policy is intended to exclude or limit your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable New Zealand law.

If a product does not meet the guarantees required by law, you may have rights to a repair, replacement or refund depending on the circumstances.

Contact Us

If you have any questions regarding your return, exchange or refund, please contact Simmy Collections with your order number and relevant details.

We will review your request and assist you as soon as possible.

Thank you for shopping with Simmy Collections.