Shipping Policy

Thank you for shopping at Simmy Collections.

We are committed to delivering your favourite outfits safely and quickly across New Zealand and internationally. All orders are processed with care and shipped via reliable courier partners to ensure they reach your doorstep in perfect condition.

Order Processing Time

Orders are typically packed and dispatched within 1–2 business days of the order.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive your tracking information where available.

Please note that processing time is separate from the delivery time. Delivery time begins from the date your order is dispatched.

Shipping Rates & Delivery Estimates

Domestic Shipping – New Zealand

For orders delivered within New Zealand:

• Delivery Time: 2–5 working days from the date of dispatch
• Standard Shipping: NZ$10
• Free Shipping: Orders over NZ$150

Delivery times may vary depending on your location and courier service.

International Shipping – Australia

For orders delivered to Australia:

• Delivery Time: 3–10 working days from the date of dispatch
• Flat Shipping Rate: NZ$55

Please note that international delivery times may vary depending on the destination and customs processing.

International Shipping – Rest of the World

For orders delivered to countries outside New Zealand and Australia:

• Delivery Time: 3–12 working days from the date of dispatch
• Flat Shipping Rate: NZ$85

International delivery times may vary depending on the destination country, customs clearance, local courier services, and other factors.

Delivery Estimates

The delivery timeframes above are estimates and begin once your order has been dispatched.

While we work with reliable courier partners to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

• Public holidays
• Weather conditions
• Courier delays
• High-volume periods
• Customs clearance
• Border processing
• Incorrect or incomplete delivery information

We appreciate your patience in the event of an unexpected delivery delay.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Please allow some time for tracking information to become active after your parcel has been collected by the courier.

You can use your tracking details to follow the progress of your delivery.

International Orders & Customs

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Any customs duties, taxes, or additional import charges are the responsibility of the customer.

Simmy Collections is not responsible for delays caused by customs or border processing.

Incorrect Delivery Information

Please carefully check your shipping address and contact details before completing your order.

If you notice an error in your delivery information, please contact us as soon as possible. We will do our best to assist, but changes may not be possible once your order has been dispatched.

Simmy Collections cannot be held responsible for delivery issues caused by incorrect or incomplete information provided at checkout.

Damaged or Incorrect Orders

We take care when packing every order to ensure your items reach you in excellent condition.

If your order arrives damaged, contains an incorrect item, or an item is missing, please contact us as soon as possible.

When contacting us, please provide your order number and photographs of the issue so our team can review the matter and assist you.

Shipping Delays

Although we aim to meet all estimated delivery times, delays may occasionally occur due to factors outside our control.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order details and tracking information so we can assist you.

Shipping Summary

Contact Us

If you have any questions about shipping, delivery times, or your order, please contact the Simmy Collections team.

We’re always happy to assist and appreciate your support.